TALK OF THE BRAND: PHOENIX STORE

PHOENIX STORE isn’t just a merch shop—it’s a rebellion against bland, a tribute to the worlds we live and breathe through games and anime. Every hoodie and tee is a canvas for legendary backprints, featuring characters from PS and PC games, iconic anime, and even the ones no one else dares to print. Built by fans, for fans, we turn creativity into wearable storytelling—custom, bold, and unapologetically niche. If it exists in your fandom, it exists on our fabric.

Button label

Level Up in Style: Sung Jin-Woo Edition

• Fabric:👕 Luxe-grade cotton for a smooth, second-skin feel
•     Neckline: Classic round neck design for a timeless, casual look
•     Fit: Available in regular, slim, or relaxed fits to suit different body types
•     Texture: Soft-touch finish with a smooth, natural feel against the skin
•     Durability: 💪 Durable double-stitched hems for long-lasting wear
•     Style:✨ Minimalist design with maximum impact
•     Care: 🎨 Rich, saturated colors that stay vibrant wash after wash
•     Versatility: Perfect for casual outings, gym wear, or lounging at home

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F&Q

what payment method do we accept ...?

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can choose from the following options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Google Pay, and Apple Pay.
  • Bank Transfers: Direct bank transfers for larger purchases.
  • Cash on Delivery: Available for select locations.

If you have any other preferences or questions about payment methods, feel free to let us know!

how can i track my order...?

Tracking your order is easy! Once your order has been processed and shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the courier's website or app. Simply enter the tracking number in the designated field on the tracking page, and you'll get the latest updates on your order's location and estimated delivery date.

If you have any trouble finding the tracking information or need further assistance, feel free to reach out to our customer service team. We're here to help!

what is our return policy... ?

Our return policy is straightforward and customer-friendly. We want you to be completely satisfied with your purchase, so if you're not happy with the product for any reason, you can return it within 30 days of receiving your order. Here are the key points:

  1. Eligibility: Items must be in their original condition, unused, and with all tags attached.
  2. Process: Contact our customer service team to initiate the return process. They'll provide you with a return authorization and instructions.
  3. Refunds: Once we receive and inspect the returned item, we'll process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
  4. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect upon arrival.

If you have any further questions about returns or need assistance, feel free to reach out to our customer service team. We're here to help!